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Home » FAQ » Returning Prints
Returning Prints
  1. If I am truly unhappy with my fine art print how do I return it to you?

  2. What should I do if the Print has been damaged in any way in transit or is incorrect?


  1. If I am truly unhappy with my fine art print how do I return it to you?


    We have a 14-day money back guarantee. We will always do our best to provide you with the best fine art prints-on-demand on the internet.

    If, for any reason, you are not entirely satisfied with your order we will refund the value of the goods supplied provided that they, together with the original invoice, are returned to Printree at CreateOnline Ltd in perfect condition (carefully repacked in the original packaging), within 14 days of Delivery for replacement or a full refund.

    We ask that you please first contact us on +44 (0)1908 363439 or email us at sales@printree.com. Please return it within 14 days to Printree, CreateOnline Limited, The Mansion, Bletchley Park, Milton Keynes, MK3 6EB.



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  2. What should I do if the Print has been damaged in any way in transit or is incorrect?


    In the unlikely event that you do not receive the fine art prints you ordered, or if the prints arrive damaged, please contact us within 14 days of the delivery date and we will replace them immediately. Please quote the order number and state the nature of error or defect. If you fail to so notify us we regret you will be deemed to have accepted the goods.

    We ask that you please first contact us on +44 (0)1908 363439 or email us at sales@printree.com. We may ask you to help us by returning the damaged goods at our expense to Printree, CreateOnline Limited, The Mansion, Bletchley Park, Milton Keynes, MK3 6EB..



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